Guest Safety

Your safety and comfort matter to us. This page explains what we do to keep you safe, and what we ask from you in return.

Our Promise to You

You should feel safe and respected from the moment you walk in. We are open 24/7, and the same standards apply at every hour, day or night.

Clean and Hygienic Spaces

You deserve a space that feels fresh the moment you walk in. Here's how we make that happen:

• Your linen and towels are clean and new for every visit
• The massage bed is cleaned before you lie down
• Your therapist washes their hands before touching you
• Oils and lotions stay closed and stored in a safe place
• The waiting area and washrooms are kept neat all day

Notice something that doesn't look right? Just let our team know. We'll sort it out straight away.

Professional Massage Only

We offer professional massage and wellness services only. Our therapists are here to work on your body in a respectful way.

We do not allow any inappropriate behavior, requests or comments. This applies to guests and staff. If a guest behaves inappropriately, we may end the session without a refund and ask them to leave.

Your Privacy and Dignity

You stay in control of your session. Here is what that means:

• You get a private room for your massage
• You are properly covered with a towel or sheet at all times
• Only the area being worked on is uncovered
• You can say which areas you want us to avoid
• Your personal and health details stay private

You never have to explain why you want something changed.

Your Consent Matters

Your therapist will explain what they are going to do. You can say no to any part of the session. You can ask for a different pressure, a different technique or a different therapist. You can also stop at any time.

Staying Safe During Your Session

Please follow these simple tips:

• Tell your therapist about any health issue before you start
• Speak up if you feel pain, dizziness or too much heat
• Move slowly when you get up from the bed
• Take your time. Sit for a moment before you stand
• Tell us if the room feels too hot or too cold

Avoid Alcohol and Drugs

Please do not come for a massage if you have been drinking alcohol or using drugs. It can make you dizzy and unsafe. It can also hide pain signals that help your therapist keep you safe.

We may refuse a session if a guest seems unwell or unfit for massage.

If You Feel Sick

Please do not visit us if you have a fever, cough, infection or any contagious illness. This protects you, our team and other guests. You can call us to reschedule.

Your Belongings

Please keep your valuables with you or leave them at home. Take your phone, wallet and keys with you when you leave the room. We cannot take responsibility for lost or forgotten items.

Visiting Late at Night

Because we are open 24/7, many guests visit at night. If you are coming late, please keep these points in mind:

• Call us before you come so we can confirm your slot
• Share your arrival time with someone you trust if you wish
• Use safe transport to and from our center
• Tell our team if you need any help when you arrive or leave

Slips, Falls and Accidents

Please walk carefully, especially when your feet or the floor may be oily or wet. Wear the slippers if we offer them. If you have an accident or feel hurt, tell our team immediately. We will help you and take the right steps.

Our Team's Safety

Our therapists deserve respect too. Please treat our team politely. We will not tolerate abuse, threats or harassment of any kind.

Emergencies

If you or someone else needs urgent medical help, tell our team at once. We will help you contact emergency services. In a serious emergency, please call the local emergency number straight away.

Share Your Feedback or Concerns

If something made you feel unsafe or uncomfortable, please tell us. We take every concern seriously. You can speak to our team in person or call us any time.

Chandrima Spa Ajman
3 Al Nuaimia, Salah Al Deen Al Ayoubi Street, Ajman, United Arab Emirates
Phone: +971 50 185 6511

We may update these guidelines from time to time. Please check this page for the latest version.

See also: Medical Disclaimer. For any concerns, please contact us.